Call/Text: 984-944-6576   •   info@therightlookcustoms.comRaleigh • Durham • Surrounding Areas
Customer Policies

Clear Terms.
Professional Service.

Effective July 31, 2026. These website summaries are based on The Right Look Customs customer terms and disclaimer.

Payment Policy

A deposit may be required to reserve certain appointments, specialty services, custom wheel/tire orders or other special-order products. Accepted methods may include credit/debit cards, online payment and other approved methods. Unless otherwise agreed in writing, all balances are due in full before vehicle delivery or completion of service.

Deposits may become non-refundable when product has been ordered, an appointment has been specially reserved, or insufficient cancellation notice is given. Custom-order and special-order parts may be subject to manufacturer/vendor terms.

Service Disclaimer

Detailing and appearance results vary based on vehicle age, condition, prior repairs, paint thickness, material condition and maintenance history. Complete removal of deep scratches, permanent stains, severe odors, oxidation, mold/mildew damage, burns, wear or previous repair imperfections cannot be guaranteed.

Customers must disclose known paint, mechanical, electrical, trim or interior concerns. Customers are responsible for removing personal belongings before service. The company is not responsible for pre-existing conditions, items left inside the vehicle, manufacturer defects or undisclosed issues.

Custom wheel and tire customers are responsible for approving final product selection. Fitment must be verified before purchase and additional installation services may be required.

Privacy Policy

We may collect customer name, phone number, email, vehicle information, service requests, appointment information and payment-related information needed to schedule services, communicate about appointments, process payment and improve customer service.

Complete card data is processed through third-party payment providers and is not intended to be stored by The Right Look Customs. Customer information is not sold, rented or traded. Information may be shared only as needed to provide requested services, process payment, comply with legal requirements or protect business operations.

The website may use cookies, analytics and performance tools. Customers may request access, correction or removal of personal information when applicable by contacting info@therightlookcustoms.com.

Right to Refuse Service

The Right Look Customs reserves the right to refuse or discontinue service when conditions are unsafe, hazardous materials are present, a vehicle is beyond current service capabilities, required information has not been disclosed, a customer repeatedly misses/cancels appointments, or behavior toward staff is inappropriate or disrespectful.

Pricing & Appointment Terms

Website pricing is a starting estimate. Final pricing may change based on vehicle size, condition, excessive dirt or mud, stains, pet hair, odor, paint defects, additional restoration requirements, specialty products or added time. Significant pricing adjustments will be communicated before additional work whenever reasonably possible.

Appointments are reserved for each customer. Advance notice is expected for cancellations or rescheduling. Failure to provide proper notice may result in deposit loss, rescheduling fees or limited future booking availability.

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